REFUND AND CANCELLATIONS

Thank you for shopping at A3F Fashion. We aim to provide you with a seamless shopping experience. Please review our Refund and Cancellations Policy outlined below, which includes information on refunds and cancellations.

Refunds for Size Issues or Damaged Products

If you encounter a size issue or receive a damaged product, we are committed to resolving the issue for you. Please follow the steps below:

  • Size Issues: If you receive a product that does not fit as expected, please contact our customer support team within 48 hours of receiving the product. You can reach us through email at [email protected] or by calling our customer service hotline. We will assist you with an exchange for a different size, subject to product availability. If the requested size is unavailable, we will issue a refund for the product.
  • Damaged Products: In the unlikely event that you receive a damaged product, please contact our customer support team within 48 hours of receiving the product. You can reach us through email at [email protected] or by calling our customer service hotline. We will guide you through the process of returning the item and provide you with a refund or a replacement, depending on your preference and product availability.

Cancellations

We understand that you may occasionally need to cancel your order. Please note the following guidelines regarding cancellations:

  • Cancellations Before Shipment: If you wish to cancel your order before it has been shipped, please contact our customer support team as soon as possible. You can reach us through email at [email protected] or by calling our customer service hotline. We will make every effort to accommodate your cancellation request and provide a refund.
  • Cancellations After Shipment: If your order has already been shipped, we are unable to process a cancellation. However, you can follow our refund process for size issues or damaged products, as outlined in point 1 above.

Refunds

If we are unable to fulfill your exchange request for a different size or provide a replacement for a damaged product, we will initiate a refund. The refund will be issued to the original payment method used during the purchase.

Timeline for Returns and Cancellations

To be eligible for returns, exchanges, or cancellations, you must adhere to the following timeline:

  • Size Issues and Damaged Products: Contact our customer support team within 48 hours of receiving the product to initiate a return, exchange, or refund request.
  • Cancellations: If you wish to cancel your order before shipment, please contact our customer support team as soon as possible.

Contact Information

For any questions, concerns, or assistance related to returns, exchanges, or cancellations, please contact our customer support team:

Please note that these policies are subject to change at the discretion of A3F Fashion. We recommend reviewing our Refund and Cancellations Policy periodically for any updates.

Thank you for your cooperation, and we appreciate your understanding.

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